Yes! All our products are Authentic and originally from Japan. Second-hand is possible but only if it has been specified USED or Opened.
We only sell authentic items and we source directly from Good Smile Company authorized wholesalers.
Items marked as “Out of Stock” could no longer be ordered. Items with "Order on Demand' status are currently out of stock but customers could request a search for these items
We offer Search on Demand for customers for items that are not listed on our site. Please contact us and provide details of the item you’d like us to search for.
It takes a total of 7-10 business days for released items to arrive at our warehouse and us to process these orders. On top of that, SAL shipping takes another 7-14 business days, while EMS shipping takes another 2-5 business days.
Reward point could only be earned when customers placed an order with as member instead of a guest. Points earned can be used in the future orders. 1 point equals 1 USD.
Pre-order deadline for each product is listed on the item page.
Partial Payment offers customers as option to make a deposit for Pre-Order items instead of paying in full when placing an order. It is a way to secure orders without having to put in a large chuck of money for Pre-Order items. Portion of the deposit will be 30% of the total order amount.
Customers who made partial payments would be notified in settlement of the remaining balance about 1-2 weeks before the release of the items, so we could process customers’ orders smoothly and ship them out once the items arrived at our warehouse.
Please note that if the remaining balance is not settled within 60 days when you first received a "pending amount settlement notification email" from us, the order would be considered as cancelled and the partial payments would be kept with us.
For example, you received an email from us regarding the pending amount settlement on Jan 1st. If the payment is remain unsettled till Mar 3rd, your order would be considered as cancelled and the partial payments you made for the order would be kept with us.
Most of the time, orders with pre-order items would not be cancelled. However, items with limited or uncertain supply would not be guaranteed a successful order placement and are subject to reduction or cancellation.
Customers will be notified with order status. Please login to keep track of your order status. If you checked out as a guest and would like to create an account for better order status tracking, please contact us for assistance.
It is a case-by-case basis whether customer will be offered an exceptional deal by paying a fraction of the 30% deposit in securing their order. Please contact us for assistance.
We can help add the order to your newly created account. Please inform us if you would like to do so. After adding the previously placed order to the newly created account, please check if the billing and shipping address are correct since the system uses the addresses you entered when creating the account as default address for your previously placed order.
All items in one order would be shipped in one shipment by default unless it is shipped by SAL(ec-ship) method. Please contact us if you'd like to have separate shipments for your order.
We provide various currencies for customers located in different parts of the world.
Our site will change the currency being shown automatically depending on the country you are visiting our site at.
Please check the following list to confirm the currency that is being shown:
EUR: Austria; Belgium; Finland; France; Germany
USD: USA & all other countries not in the above list
Paypal (all major credit/debit card) due to security reasons, other payment method might be available if you contact us directly.
There was a system error that would remain the pending amount in full instead of 70% for partially paid orders. We have fixed this bug and orders placed after Feb 6th 2018 would not be affected. For customers who made partially paid orders before Feb 6th 2018, please contact us for settlement of your orders.
Only one coupon code could be used per order.
We do offer this service. Please state the desire value to be declared in the comment section when placing the order. However, please beware that when undervalued packages were damaged or lost in delivery, customers would not be able to be fully covered; and by agreeing to undervalue the package, customers agreed to take this risk.
Payment Shipping Questions
Yes, we do. Please contact us if you have trouble finding an available shipping option for your destination.
Please contact us and provide new information. We will edit the order details for you.
Please contact us and provide your order number. We issue an invoice or refund for the price difference. We will then edit the order details for you.
It takes 2 business days for us to process your order. On top of that, SAL shipping takes another 7-14 business days, while EMS shipping takes another 2-5 business days.
It takes 7-10 business days for released items to arrive at our warehouse. Sometimes release dates of items were postponed. Please contact us for an update if you are unsure.